3rd January 2014: A group of top general insurance sales professionals from Janashakthi Insurance, some of them with their families recently went on a 7 day tour to Europe covering 3 countries providing them a unique experience and unforgettable memories for life. Janashakthi Insurance annually spends over Rs. 60 Mn to develop it's human capital and adopts a very stringent performance measuring criteria in selecting their top performers which includes volume & growth of business, quality of the business underwritten amongst many other business value drivers from the beautiful architecture of Rome to quaint Venice and picturesque Switzerland, P C Wishwaka one of the top performers selected for the tour returned from “the experience of a lifetime,” a trip across Europe.
The tour kicked off from Rome, Italy, where Wishwaka, his family and other members of the tour admired the beautiful art and sculpture in ancient Vatican city, before traveling to admire the lofty St. Anthony's basilica and then on to the famous Leaning Tower of Pisa. The group also found time to stop by the classic marble Trevi Fountain, wander through the stately Colosseum, and even made a pit-stop at Paris, France to view the iconic Eiffel Tower.
Yet the highlight of the tour, Wishwaka said, was a visit to the idyllic resort town of Engelberg in Switzerland- where he and his two children experienced snow for the first time.
- Settles over 6000 claims a month and 220 claims a day
January 20, 2014: Janashakthi Full Option centre is celebrating 10 years of service and being one of the first in the entire insurance industry to establish a 24 hr call centre in order to assist motorists who are involved in accidents and have their damages accurately assessed on site as well as the speedy settlement of their claims. Key differentiations of their call centre is that they facilitate to source spare parts, repairers and provide valuations. With a very basic and modest beginning in 2004, with just 6 field officers, 6 customer contact representatives and a Manager, the operation of this state of the art Call Centre is managed today by nearly 350 staff. From 2004 to 2013 Full Option centre has paid over Rs. 18 Billion as claims to Full option policy holders.
“The Centre has remained open for 24 hrs a day, for 365 days of the year, even during times of difficulty, such as periods of election disturbance or strikes” says S Thananchayan, Senior Assistant General Manager – Full Option who has been with Janashakthi for almost 20 years.
According to Thananchayan 200 to 220 motor claims are settled at the Janashakthi Full Option Centre every day on average, which facilitate our customers to collect their payment from anywhere in the country. He attributes this success to a very efficient process-driven claim management system.
“Our competitive advantage lies in the quality of our dedicated and devoted staff members who undergo both local and international industry best practices. This focus on professional training and development are not just restricted to the customer care representatives- Janashakthi Insurance also benefits from a pool of almost 90 field technique assessors, who have received in-house comprehensive training as well as further training from the Technical Training Institute. Several of these assessors have even been head-hunted by the Department of Motor Vehicles in various fields, showing the quality of the training they have received”, he added.
Janashakthi Insurance is also the only insurance company to have provided overseas technical training to assessors giving them a hands on experience with some of the world renown vehicle manufactures. Further, they are also the only insurance company to recruit, train and employ women as assessors.
Apart from the motor assessment, the field assessors also provide road side assistance- even if it is simply to be a “friend in need” to a customer who has received a flat tyre or experienced engine failure, Thananchayan said.
“Janashakthi Insurance prides itself on its fair-mindedness. This coupled with our commitment to our valued customers has led to the company being able to maintain a strong track record of claims payments and in 2013 we have paid a staggering Rs. 2.7 Billion as motor claims to our valued customers.” said Kaushala Amarasekara, Senior Brand Manager- Motor of Janashakthi Insurance.
“Apart from maintaining our track record, we also place high value on convenience- our customers can receive their claims payments directly into their bank accounts, or alternatively pick them up at any of the 100 branches spread across the island,” she added.
The Customer Care centre itself is not just state-of-the-art, its employees are specially trained to handle customers in a variety of insurance classes- including motor, general, life and even medical insurance.
Similarly, the office staff have also received special training by Janashakthi- many of them having joined the company as school leavers.
Janashakthi Insurance recently achieved exceptional performance within the industry, recording its highest ever Profit After Tax (PAT) growth of 78% for the first six months ending 30th June 2013. The company achieved this while honouring a hefty LKR 1.9 billion claims in both non life and life segments. Janashakthi strives to translate these positive results to streamline the company's business process, benefiting both customers and employees. In order to achieve these results, the company has invested heavily in employee training and development, the latest in technology and strategically restructuring its branch network.
27th Jan 2014 : Ram Rating Lanka has upgraded Janashakthi Insurance PLC to a long and short term claim paying rating of A and P2 from a previous A- and P2. This tops up a stellar performance from Janashakthi who recently received a Business Excellence Gold and several other local and international accolades for technology, people management and reporting standards. Janashakthi pioneered ISO certification in the Insurance industry and recently received a re-certification and continues to dominate in product innovation and systems and process benchmarks. The A rating by RAM, definition reflects a company' “Has an adequate capacity to meet its financial obligations to policy/ contract holders. The insurance company is more susceptible to adverse changes in circumstances, economic conditions and/ or operating environments than those in higher – rated categories. That has a strong capacity to meet its financial obligations to policy/ contract holders. The insurance company is resilient against adverse changes in circumstances economic conditions and/ or operating environments”. Janashakthi was incorporated in 1992 and is one of 7 insurance companies listed on the Colombo Stock Exchange (“CSE”).
Aranayake turned lush green when local schoolchildren, principals, district office-bearers and monks alike knelt together to plant 1500 trees in the area, in a bid to combat soil erosion.
The trees selected were carefully hand-picked by Janashakthi Insurance, who donated trees which were endemic to the area, and would provide high returns in terms of economic value. Some of the variants planted included arecanut, kumbuk, nandun and halmilla trees.
The tree-planting is being held as part of a larger commitment by Janashakthi to uplift the Maha Oya river catchment area. In April, Janashakthi partnered with Lanka Jalani- the Sri Lanka Water Partnership (SLWP), choosing them as programme advisors to implement a unique water quality assessment project, conducted by the University of Colombo.
Members of the Janashakthi team also got involved hands-on in the project. “This is my first time participating, and it's a unique experience to get out of the office and get directly involved in helping the community of Aranayake to live more sustainably. ,” said Senior Assistant Manager (Marketing Activations) Kalum Weerasinghe as he planted young saplings alongside 20 school children and the rest of the community.
The local community often engages in river sand mining, which while providing a lucrative source of income has resulted in harmful soil erosion. It is hoped that the newly planted trees will provide a potential alternative source of livelihood, so that the residents of Aranayake can live sustainably while providing for their families.
Janashakthi Insurance also screened the Sinhala documentary style film, “Mouse” at the same event. The award-winning children's film, directed by Wasantha Moragoda spotlights child innovation from the point of view of a bright young boy living in straitened circumstances.
December 19th, 2013: In keeping with its commitment of nurturing young talented athletes, Janashakthi is sponsoring the 33rd National Squash Championships, the showcase sporting event of the year. The Championships will be held from December 20, 2013 at the Air Force Squash Complex in Ratmalana. This is the 11th consecutive time that Janashakthi Insurance has sponsored the event. Organised by the Sri Lanka Squash Federation, the Squash Championships provides a vital platform the country's top squash players, including those who have excelled in tournaments both locally and overseas. Managing Director of Janashakthi Insurance, Prakash Schaffter said that it was an honour to sponsor the standout event in a sport which is rapidly gaining popularity in Sri Lanka.