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Falling fuel prices led to a significant increase in vehicle registrations in January, with 4,928 units being registered up from 4,311 in December and 1,958 units a year ago, a report from JB Securities said.

In the wake of this surge, purchasing a motor insurance policy tailored to your needs becomes vital. Those looking to purchase a motor insurance policy should always ensure that the vehicle is insured according to the correct prevailing market value, and always remember to ask about policy conditions and benefits, says Chief Operating Officer Janashakthi Insurance Dayalanie Abeygunawardena.

It is also important to inform the insurance agents about the purpose an insured vehicle is being used for, as premiums and cover offered tend to vary. This in turn can lead to misunderstandings when making a claim, she added.

“At Janashakthi, we aim to offer the best to our customers. We do this not just through superior service, but also by offering advice,” she said.

For instance, many customers are unaware of the documents necessary when signing up for an insurance policy. Third party insurance applicants need to bring only the vehicle registration, while for comprehensive insurance the vehicle registration book is a requisite along with current and previous tax receipts if applicable. The vehicle is also inspected if it is a new Insurance policy.

It is also important to know whom to call in the event of an accident or in an emergency. “Janashakthi, for instance, has a 24 hour call centre, which is fully equipped with trained staff who are geared to guide the customers for any situation,” Dayalanie explained. The innovative Full Option Locator App also allows customers to enter their vehicle or reference number to report an accident, with a dedicated customer care representative contacting them within a few minutes.

Customers also need to be aware of the types of claim settlements available. Janashakthi offers three options – rapid settlement, where the assessor estimates the damage on-site and communicates the amount to the customer, with claim settlement benchmarked at 6 hours.  There is also cash in lieu settlement, where Janashakthi's internal assessors evaluate the damage and provide an agreed amount upon  discussion with the customer (with claim settlement benchmarked at 12 hours), and normal settlement, where customers raise a repair estimate, with claim settlement benchmarked within 24 hours. In all cases, the customers have to fulfill all the necessary requirements to qualify for the approved time frames. 

Janashakthi has further revolutionised claim settlement, with the introduction of its new Easy Claim service. A customer whose claim falls within the  stipulated value need no longer visit one of Janashakthi's branches to pick up a claim, but can pick up the approved claim payment within 24 hours or less from the ATM, eliminating the need to stand in queues at the bank. 

Another vital point customers have to consider include the repair services insurance companies offer. Janashakthi facilitates to source spare parts and supply good quality spares to its customers thus expanding their value added services. This service is offered free of charge to their customer base island wide.

“Janashakthi has consistently been a first mover in the motor segment, entering the market when others were hesitant to do so. Over the years, we have established ourselves in the segment not just through our product, but through superior service. Our aim is to be the guiding partner to our customers, especially during their troubled times. Our most popular free vehicle scan services, conducted island-wide at key locations is testament to our true understanding towards our customers,” Dayalanie explained.

An Associate Member of the Chartered Insurance Institute, UK and a Chartered Insurer; Dayalanie also holds an MBA degree from Edith Cowan University, Australia and counts over 25 years experience in the Insurance industry.

September 2013

The Privacy Policy describes how we treat personal information when you use Mobile App. In addition, the following describes our privacy practices that are specific to JIPLC Mobile App.

Personal information

  • You can Install the Janashakthi Mobile App from Google Play and you do not need to Register or create a login to use the Janashakthi Mobile App.
  • Janashakthi Mobile App enables us to locate where you are, ONLY if you “Report” an accident or an Emergency by using the Janashakthi Mobile App.
  • When you use the Mobile App, it will provide us the Vehicle Number or Reference that you have entered in the App and the Mobile Number which the App is being used.
  • We will contact you on the Mobile Number received by us to assist you.

Uses

  • Janashakthi Mobile App enables us to locate where you are when you “Report” an accident or an Emergency by using the Janashakthi Mobile App and we will contact you to provide assistance require.
  • JIPLC server processes the information for various purposes, including formatting and displaying the information to you, preventing unauthorized hacking, backing up your information
  • JIPLC may send you information related to your Janashakthi Mobile App or other services.

Your choices

  • You may uninstall the Mobile App at your wish.

* The above is also application for the option "Report Accident/ Emergency" on mobile.janashakthi.com

More information

Mobile App adheres to the Sri Lankan privacy principles. If you have additional questions, please contact us any time. Or write to us at:

Janashakthi Insurance PLC
55/72, Vauxhall Lane, Colombo 02.

Now you can obtain following services from Janashakthi e-Sevices! Its just a click away.

 

  • Obtain Travel insurance quotations and policies
  • Obtain Marine insurance policies
  • Obtain Motor insurance quotations
  • Pay your Life premiums
  • Pay your Motor and Non-Motor renewals
  • Know your insurance policies
  • Lodge and monitor your complaints
  • Contact us

Simplicity

 We will thrive to exceed customer expectation through simplicity. We will ensure clarity, transparency in what we do whilst minimizing complexity and barriers that hinder our growth.

Innovation

Lead in new developments that add value to our stakeholders.

Collaboration

We shall keep people at the heart of what we do and drive toward progression, embracing diversity we are one family and one firm that grows together.

Truth

We are unequivocally ethical and authentic. We believe in giving back to our society.

Quality Policy 

  • To be the leading Insurance solution provider of Sri Lanka
  • To exceed customer expectations
  • To comply with all statutory and regulatory requirements
  • To continually improve the effectiveness of the Quality Management System