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Our Customer Relationship Management Division is dedicated to serve you at all times and we are continually striving to upgrade our services to meet your expectations. We take care of all your enquiries, suggestions and complaints in order to refine our service delivery to perfection.

We would like to hear from you and will provide solutions to any of your insurance related needs, queries related to your policy, claim, and products of our company.

Kindly complete the Feedback and Enquiry form by mentioning your specific requirement with your details and submit to us.

We have Customer Service staff at our branches and a Call centre to handle your concerns. They will make every effort to resolve issues efficiently to your satisfaction. However, in the event that you are not entirely satisfied with the manner in which you have been served, or if our products do not meet your expectations, please feel free to contact us or write to us.

Thank You

Senior Manager - Customer Relationship Management
55/72, Vauxhall Lane
Colombo 02
Sri Lanka

Tel : +94 11 2309810 - 14
Fax : +94 11 7309288

Email: crm@janashakthi.com


Corporate Office :

Janashakthi Insurance PLC

55/72, Vauxhall Lane

Colombo 02

Sri Lanka

Tel: +94 11 2303300

Fax: +94 11 7309288

Call Centre :

Anytime you are in need you may contact our call centre which is at your service for 24 hours and 365 days.

Full Option Call Centre

24, Staples Street

Colombo 02

Customer Service Hotline

011 2303300


Branch Locator :

branch-network branch-network

Branch operating hours :

8.30 am – 5.00 pm (Monday – Friday)

8.30 am – 1.00 pm (Saturday)

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Customer Relations Management Division

0112309810-814